Order Information

Order queries

If you need speak to someone about your order please call our Customer Services Team on (0) 207 243 1119. Please have your order number or shop ID ready.

Delivery information

Order by 2.30pm for next working day delivery. Orders placed after 2.30pm will be processed the next working day.
Any orders placed on a Saturday or Sunday, or on bank holidays, will be dispatched the next working day.

Our courier delivery hours are 8.00am–6.00pm.

Our office hours are Monday–Friday, 9.00am–5.30pm. We are closed on Saturdays and Sundays and bank holidays.

Order cut-off time 13:00.

Cash on Delivery.

Delivery charges

Order value excluding VAT Delivery charge Delivery
£50–£99.99 £3.99 1 to 3 business days
£0–£49.99 £5.99 1 to 3 business days
£100+ FREE 1 to 3 business days

Delivery restrictions

Next day delivery only applicable for orders over £25 (excluding VAT). Orders under £25 will be delivered within 3 working days.

Orders from outlying areas of the UK such as the Scottish Highlands will be delivered within 3 working days. Please contact us for further information.